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Mobile Banking Frequently Asked Questions

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Frequently Asked Questions about Mobile Banking

How do I sign up for Mobile Banking?

First, you'll need to have an established QuickTeller Online Banking account. Once that’s set up, to enroll in Mobile Banking, go to the Apple app store or Google Play and search for the free app called TouchBanking. Download the app and then enter the activation code: GoMobile0779. Sign in securely with your QuickTeller username and password.

Is there a fee to use QT Mobile?

We do not charge a fee to use QT Mobile at the Credit Union.*
* Some mobile phone carriers charge a monthly fee for wireless web access, and may also charge for the volume of date exchanged. Data charges may also apply for text messaging. Check with your mobile carrier.

What services does QT Mobile include?

  • Account Balances
  • Account Transaction History
  • Transfer funds
  • Pay bills through online Bill Pay
  • View pending bill payments
  • See if a deposit or POS (point of sale) transaction has cleared

What mobile devices are supported for the Credit Union's QT Mobile?

You can access mobile banking from any Internet-enabled mobile phone (such as WAP phones), Apple iphone or Android.

Can I use more than one access mode on my phone?

Yes, you can use any combination of modes from the same phone. You will need to activate each option separately on your phone prior to use.

Is the Credit Union's Mobile Banking secure?

Yes. QT Mobile is encrypted using the Wireless Transport Layer Security (WTLS) protocol, which provides the highest level of security available today. Additionally, all data that passes between the wireless gateway and the Credit Union's web servers are encrypted using the Secure Socket Layer (SSL).

What happens if I have changed carriers, lost my phone or get a new phone number and now Mobile Banking does not work?

Go into QuickTeller Online and un-register yourself with that particular mobile phone / number. After 24 hours you can register again for mobile banking with the new phone / phone number.

Can I register for two QuickTeller Online Accounts under one mobile number?

No. You can't register more than one QuickTeller account under one cell phone number. However; you can register multiple cell phones for one QuickTeller Account.

What happens if I get locked out of Mobile Banking?

Call Member Services at 410-828-4730 to have an employee unlock you. It will take anywhere from 30 minutes to 1 hour for the un-lock to be effective. Or, mobile banking should unlock itself within 24 hours if you do nothing.

Does Mobile Banking show negative balances?

No, mobile banking only shows available balances – therefore it will show a zero balance if your account is actually in the negative.

How do I check my balances with text banking?

You should have received a text from mobile banking when you registered. Use that number to inquire for balances (BAL). To find out history, text (HIST) to that number along with the short name of the accounts you would like history on and all the transactions that were done are brought back in a text message.

What can I do if I am no longer receiving texts back when I inquire for a balance?

Sometimes carriers block short codes (which is the number that you text to). You may need to call the carrier and see if there is an issue/ and or if they are blocking that number. Sometimes short codes are used to spam, and carriers block all short codes and the customer has to unblock it.

Do I need a text message or data plan?

Yes, a text messaging and / or data plan is needed, as "pay-as-you-go" data usage can become expensive without them. Check with your wireless carrier for more information.

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