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HomeImportant Disclosures

Important Disclosures


Helping members to better manage their finances is what your Credit Union is about. We take pride in member education and encourage you to fully understand the financial products and services we offer. Please take a few moments to read the section(s) that relate to your account. Thank you for choosing us as your Credit Union.

The website version of "Important Disclosures" is the most current edition of Credit Union policies and supercedes any printed material already in distribution.

Member Responsibilities

As a member of the Baltimore County Employees Federal Credit Union, you agree to conform to the Federal Credit Union Act, NCUA Rules and Regulations and Credit Union policies, rules, regulations and bylaws and any amendments thereto and subscribe to keep at least one share ($5.00) on deposit at all times.

You acknowledge that membership in the Baltimore County Employees Federal Credit Union comes with certain ongoing responsibilities. You and your joint owner(s), if any, agree to abide by the disclosed terms and conditions of all accounts or services that you may receive at Baltimore County Employees Federal Credit Union. These terms and conditions will be disclosed in accordance with applicable state and federal laws. The survivorship designation on your primary savings account applies to all other joint accounts with the same joint owner, unless specifically designated otherwise for a particular account.

Statutory Lien: Pursuant to 12U.S.C. 1757, the Credit Union has the right to impress and enforce a statutory lien against your account shares, deposits and dividends, if you are in default on any loan indebtedness or other financial obligation to the Credit Union. The federal law gives the Credit Union the right to apply the balance of shares and dividends in your account(s) at the time of default to satisfy the financial obligation.

The Credit Union may exercise this right without further notice to you, once you are in default. The lien applies to the financial obligations of members who are primarily, secondarily or otherwise responsible for an outstanding financial obligation to the Credit Union, including, without limitation an obligor, maker, guarantor, co-signer, endorser, surety or accommodation party. This means a lien can be impressed and enforced against the shares and dividends of a guarantor or other accommodation party.

Fee Schedule
Item Fee
CHECKING ACCOUNT FEES
Overdraft $25.00 per transfer from any account OTHER than share savings.
NSF (Check, ACH, Bill Pay or Debit Card) $25.00 per item
Courtesy Pay (Check, ACH, Bill Pay or Debit Card) $25.00 per item
Deposited Item Return $15.00 per item
Stop Payment (Check, ACH or Bill Pay) $25.00 per request
Share Draft Printing Prices vary depending upon style
Copy of Cancelled Share Draft $2.00 per draft
Official Check Copy $2.00 each
Duplicate Statement $2.00 per page
OTHER SERVICE FEES (applicable to all accounts)
Verification of Deposit $5.00 each
Account Inquiry/History $2.00 per page
Account Reconciliation $20.00 per hour
Account Research $20.00 per hour
Statement Copy $2.00 per page
Photocopy or Fax of Share Drafts, Official Checks, Deposited Items, etc $2.00 each
Returned Statement $5.00 each
Deposited Item Return $15.00 per item
Wire Transfer (outgoing domestic) $15.00 each
Wire Transfer (outgoing international) $40.00 each
Money Order $1.00 each
Official Checks, over 1 per day $2.00 each
Certified Checks $3.00 each
VISA Gift Card $3.95 each
Loan Late Fee (after 15 days) 3% of loan payment ($10.00 minimum) per occurrence.
Replacement Plastic Card $5.00 per card
PIN Replacement $5.00 per PIN
Dormant Account $10.00
Garnishment/Levy $50.00 each
Medallion Signature Guarantee $5.00 each
Coin Counting Machines 5% service fee
Holiday Club $10.00 fee for each withdrawal (one automatic payout each October)
Vacation Club $10.00 fee for each withdrawal in excess of two per calendar year
ELECTRONIC FUNDS TRANSFER FEES
ATM Transaction fee
24-Hour Teller Machines no charge for members
non-members $2.00 per transaction.
Network ATMs Eight (8) transactions
per month with no Credit Union charge.
Above that, $1.00 fee per transaction.
ATM surcharges could be imposed by machine owners.
QuickTeller Audio Response / On-Line Service / Mobile Banking no charge
On-Line Bill Payment no monthly fee
International Transactions 1% fee
Share Draft Agreement

I/We hereby authorize Baltimore County Employees Federal Credit Union to establish a Share account for me/us to be known as a "Share Draft Account." The Credit Union is authorized to pay share drafts signed by me (or by any of us, if this agreement is signed by more than one person), and to charge the payments against the Share Draft Account.

It is further agreed that:

1. Only share draft blanks and other payment methods (collectively, “Payments”) approved by the Credit Union may be used to withdraw funds from this Share Draft Account.

2. The Credit Union is under no obligation to pay a share draft or other Payment that exceeds the available balance in the Share Draft Account.

However, the Credit Union offers Overdraft Protection to pay a share draft(s) or Payment(s) that exceeds the available balance in the Share Draft Account. Overdraft Protection is available from:

  1. A designated share account, in which case the Credit Union may transfer the amount of the resulting overdraft from the available balance of the designated share account to the Share Draft Account. There is no fee for this service. If the available balance of the designated share account is insufficient to cover the resulting overdraft, no action will be taken on the designated share account, and the share draft(s) or Payment(s) would not be paid.
  2. A Preferred Credit Line account, with the Credit Union in which case the Credit Union may credit the amount of the advance to the Share Draft Account to cover the resulting overdraft. The advance amount becomes part of the Preferred Credit Line repayment obligation. If the available balance of the Preferred Credit Line account is insufficient to cover the resulting overdraft, no action will be taken on the Preferred Credit Line account, and the share draft(s) or Payment(s) would not be paid.
  3. The Credit Union’s Courtesy Pay service, in which case the Credit Union may pay the share draft(s) or Payment(s), up to a limit of $500 [including the amount of the share draft(s) or Payment(s) and the Courtesy Pay fee(s)] in accordance with the terms and conditions of the Courtesy Pay program.
  4. Any other share account, in which case the Credit Union may transfer the amount of the resulting overdraft and any applicable service charge from the available balance of the share account to the Share Draft Account. If the available balance of the share account is insufficient to cover the resulting overdraft and any applicable service charge, no action will be taken on the share account, and the share draft(s) or Payment(s) would not be paid.

Example: An “Overdraft” occurs when the amount of the share draft(s) or Payment(s) exceeds the available balance in your Share Draft account. It is important to know that your Share Draft account has two balances, an “actual” balance and an “available” balance. Your actual balance is the total amount of funds in your account, without considering any deposit holds or pre-authorization holds for pending items such as debit card purchases. Your available balance is the amount of funds in your account, less any deposit holds or pre-authorization holds, which are available for you to use without incurring an “Overdraft.” For example, if you purchase gas at a gas station using your debit card, a merchant may seek pre-authorization of the transaction before you complete your purchase. In this case, a pre-authorization hold may be placed against the available funds in your account, but the actual purchase amount may not be posted to, or withdrawn from, your account until one or more days after the pre-authorization hold was placed. The pre-authorization hold results in an available balance that is less than the actual balance for the period of time between the placement of the pre-authorization hold and the posting of the transaction. For share drafts, ACH, and electronic bill payments, we will determine your available balance at the time these items are presented for payment. For debit card PIN transactions and ATM transactions, we will determine your available balance at the time of the transaction. For debit card signature transactions, we will determine your available balance at the time the merchant presents the item for payment, even if there were sufficient available funds at the time the debit card was presented to the merchant.

In all cases, where a share draft(s) or Payment(s) exceed the available balance in your Share Draft account, you agree to pay an overdraft fee in the amount specified in our Fee Schedule. Because we may receive multiple deposit and withdrawal orders in connection with your Share Draft account in many different forms throughout each day, you may be charged more than one overdraft fee if multiple share drafts or Payments are presented for payment and exceed your available balance.

If you have any questions about how we process transactions, your balances or overdrafts, please call 410-828-4730 and speak with a Member Services Representative.

Effective September 1, 2004, share drafts may also be paid by the Credit Union under the Courtesy Pay program.

Effective July 1, 2010, ATM and everyday debit card transactions may also be paid by the Credit Union under the Courtesy Pay program.

WHAT IS COURTESY PAY?

Courtesy Pay is a service that adds a measure of protection to your Share Draft account. Courtesy Pay may cover you when your available account balance is negative, up to your approved limit, for a $25.00 fee per covered overdraft transaction.

HOW DOES COURTESY PAY WORK?

Overdrafts, up to a limit of $500 [including the amount of the overdrawn item(s) and the Courtesy Pay fee(s)], may be honored by Baltimore County Employees Federal Credit Union. The Courtesy Pay limit includes any overdraft fees assessed. A $25 fee will be assessed for each item that draws your available balance negative. You then have up to 30 days to bring the account current, either through a direct deposit, transfer of funds, or a deposit at one of our branch offices.

WHAT IF I ALREADY HAVE OVERDRAFT PROTECTION?

We will always look to pay any overdrafts by other methods first, such as transfers from your designated overdraft share account or from a Preferred Credit Line account, before paying your overdraft utilizing Courtesy Pay and imposing a $25 fee for each overdraft we pay. Whether we pay or return an item, your account will be assessed a fee, either as a Courtesy Pay(paid item) charge or a Non-Sufficient Funds (returned item) charge. Our current charge per item is $25.00 which may be changed without prior notice.

Overdrafts may be paid utilizing Courtesy Pay, up to the limits mentioned above, for the following types of transactions: Check, ACH, Bill Pay or Debit Card.

DO I HAVE TO APPLY FOR THIS SERVICE?

For Check, ACH, or Bill Pay transactions — NO. We require no applications or additional signatures. Courtesy Pay is not available for the first 60 days that your account is open. Courtesy Pay is available at the discretion of the Credit Union and may be revoked at any time.

For Debit Card transactions — YES. Federal regulations require that you authorize Debit Card Overdraft Protection. Speak with a Member Services Representative regarding the "opt-in" procedure.

For many, Courtesy Pay provides a higher level of service to our members by helping to protect their account and reputation when an inadvertent overdraft occurs. Using Courtesy Pay may be more costly than other overdraft payment options we may offer. Should you find your account is being charged multiple Courtesy Pay fees, we highly recommend that you speak with a Member Services Representative to discuss other options.

CALL US FOR MORE INFORMATION

We are happy to review Courtesy Pay and its features with you, along with giving you other options to add convenience and ease to your account. Please call us at 410-828-4730 or 1-800-234-4730.

3. The Credit Union shall not be liable for any action it takes regarding the payments or non-payment of a share draft.

4. Any objection to any item shown on a statement of the Share Draft Account must be made in writing to the Credit Union on or before the sixtieth (60th) day following the date the statement is mailed.

5. All checks and non-cash items received for deposit to the Share Draft Account will be credited subject to final payment.

6. The Share Draft Account shall be subject to service charges in accordance with current rate & fee schedule adopted by the Credit Union.

7. The use of the Share Draft Account is subject to such terms, conditions and requirements as the Credit Union may establish periodically.

8. If signed by more than one person, the joint owners of this account hereby agree with each other and with the Credit Union that any and all sums deposited in the Share Draft Account shall be owned by them jointly with the right of survivorship; and be subject to the withdrawal or receipt of any of them; and payment to any of them or the survivor or survivors shall be valid and discharge the Credit Union from any liability for such payment; and shall be jointly and severally liable for all indebtedness and liabilities resulting from any transactions or use of the Share Draft Account.

9. Share Draft Account shall not be pledged as collateral or security for any purpose.

10. The Credit Union shall have the right to terminate this agreement without notice and without consent if more than five drafts are returned because of insufficient funds within any 90 day period, or if the Share Draft Account be maintained in a manner not in accordance with normal financial practices.

11. The right or authority of the Credit Union under this agreement shall not be changed or terminated by said owner(s), except by written notice to the Credit Union which shall not affect transactions theretofore made.

12. Service Interruptions can occur anytime your share account is considered in default, if you cause a loss to the Credit Union, your account balance is in the negative or if you have a past due obligation with the Credit Union. Interruptions may include the loss of checking account privileges, suspension and or revocation of Debit and ATM card usage as well as blocking and or revoking of Courtesy Pay where applicable.

13. You will be in default if you cause a loss to the Credit Union or if any overdraft has not been cleared within 45 days from origination. (Overdrafts greater than 45 days may cause your account to be closed.) If we refer your account to an attorney and or collection agency for collection you will be responsible for all collection costs and reasonable attorney's fee.

14. Unless contrary direction is given in this account agreement upon the death of a party (parties), the funds in the multiple party account shall belong to the surviving party or parties} Joint owner(s) (named herein), balance at death of any party payable to the survivors(s). Any Joint owner has the present right to draw upon the funds in this account. If more than one joint owner is designated herein, the Credit Union will issue, upon the death of a joint owner, one check payable to all joint owners who are then living.

Teen Checking Account

The Teen Checking Account is specifically for members of the Credit Union between 13 and 17 years of age. The minor must use their own social security number to establish this checking account.

A parent or legal guardian must be a joint owner on the share savings and checking account.The joint owner must be at least eighteen (18) years of age and will be jointly and severally liable to the Credit Union for any returned items, overdrafts, or unpaid charges or amounts in connection with the account.

The VISA Debit Card available with the Teen Checking Account will have the following limitations: (1) Point of Sale (POS) maximum of $500 per 24-hour period; (2) ATM withdrawal maximum of $200 per 24-hour period; and (3) Overdraft line of credit and Courtesy Pay are not available with this account.

QuickTeller Audio-Response & On-Line Access is available under the normal terms and conditions specified in this booklet.

The Credit Union may make payments of funds directly to the minor without regard to his/her minority status. The Credit Union has no duty to inquire as to the use or purpose of any transaction made by the minor or joint account owner.The Credit Union shall not change the account status when the minor reaches eighteen (18) years age unless authorized in writing by all account owners. All funds in the account shall be owned as a joint account with rights of survivorship unless otherwise indicated on the Membership Agreement.

VISA Debit Card

We have written this Agreement and Disclosure in plain English. Now it's easy to see how a VISA Debit Card works and easier to understand what all the fine print means.

Read this plain English Agreement to get all the facts.

The words "you", "your" and "Member" mean all persons who signed this Agreement. The words "us", "we", "ours" and "BCEFCU" mean Baltimore County Employees Federal Credit Union.

PERSONAL IDENTIFICATION NUMBER (PIN)

We will not reveal your Personal Identification Number (PIN) to anyone. It will be your responsibility to safeguard your card and PIN and to promptly tell us if you have lost your card or PIN or if it has been stolen.

You are responsible for transactions made by yourself and anyone who has signed this Agreement and in addition, transactions made by anyone else whom you give the VISA Debit Card and this responsibility continues until the Card is recovered.

LIABILITY FOR UNAUTHORIZED TRANSFERS

Tell us AT ONCE if you believe your card has been lost or stolen. Telephoning is the best way to keep your possible losses down. You could lose all the money in your account. If you tell us within two (2) business days, you can lose no more than $50.00 if someone has used your card without permission.

If you do not tell us within two (2) business days after you learn of the loss or theft of your card and we can prove that we could have stopped someone from using your card without permission if you had told us, you could lose as much as $500.00.

Also, if your statement shows card transactions that you did not make, tell us AT ONCE. If you do not tell us within sixty (60) days after the statement was mailed to you, you may not get back any money lost after the sixty (60) days if we can prove that we could have stopped someone from taking the money if you had told us on time. NOTE: To protect your accounts and to lower your possible losses, never write your PIN on your card or carry it with your card.

If you believe your card has been lost or stolen or that someone has withdrawn or may withdraw money without permission, call 1-800-472-3272 within the U.S., or 0-973-682-2652 for collect calls outside the U.S. You may also call or write the main office:

Baltimore County Employees Federal Credit Union
23 W. Susquehanna Avenue Towson, Maryland 21204
410 828-4730 • 1-800-234-4730

ACCOUNT INFORMATION DISCLOSURE

We will disclose information to third parties about your account in order to comply with government agency or court orders; if you give us written permission; or in order to verify existence and condition of the account for a third party, such as a merchant or credit bureau.

DOCUMENTATION OF YOUR ELECTRONIC FUNDS TRANSFER (EFT)

You will get a receipt at the time you make any transaction over $15.00 on your account using an ATM or purchase goods or services at any business establishment where the VISA Debit Card is accepted. Note: Regulation E no longer requires receipts for transactions of $15.00 or less. You will, however, continue to get a monthly statement of your account activity.

LIABILITY FOR FAILURE TO MAKE ELECTRONIC FUNDS TRANSFERS

If we do not complete an EFT to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses and damages. However, there are some exceptions. For instance we will not be liable if:
1. Through no fault of ours, you do not have enough money in your account to make the EFT or you have exceeded the approved limits on any of your accounts.
2. The automated teller machine where you were making the EFT transaction does not have enough cash.
3. The automated teller machine was not working properly and you knew about the breakdown.
4. Circumstances beyond our control prevented the EFT despite reasonable precautions that we have taken.
5. Any other exception arises as stated elsewhere in our agreement with you, such as revocation of your card for any reason.

REVOCATION OF CARDS

We reserve the right to revoke and retain your card:
1. If you are indebted to the Credit Union as maker or comaker and the loan for which you are responsible becomes delinquent.
2. If your share draft account is overdrawn.
3. If you declare bankruptcy.
4. If a Writ of Attachment is placed against your account.
5. For any other reasons the Credit Union may adopt from time to time.

The VISA Debit Card is our property. If we revoke it or you wish to cancel your privileges under it, you must return the card to us.

We reserve the right to amend any term or condition of this Agreement upon notice to you as required by law.

IMPORTANT INFORMATION

1. Upon approval, Baltimore County Employees Federal Credit Union (BCEFCU) will issue to the Member a VISA Debit Card (a) for use in Automated Teller Machines (ATMs) of the Credit Union; (b) for use in shared network ATMs in which the BCEFCU has joined; (c) to purchase goods and services at business establishments where the card is accepted.
2. The VISA Debit Card is the property of BCEFCU and must be returned immediately upon request.
3. The Member agrees that only he or she will use the VISA Debit Card. After BCEFCU has assigned a Personal Identification Number (PIN) to the Member, the Member will not divulge the PIN to any person, including personnel of BCEFCU, at any time.
4. All transactions made to the Member's account with the use of the VISA Debit Card shall be fully binding on the Member.
5. BCEFCU is authorized to obtain such financial information relating to the Member as it deems necessary in order to process the VISA Debit Card request.
6. You must be 18 years of age or older to apply for your VISA Debit Card. There is no cost to apply for and receive your VISA Debit Card.
7. Credit Union ATM Machine
There will be no fees for using the Credit Union ATM Machine. However, we reserve the right to establish any fees or charges associated with the use of your VISA Debit Card as may be necessary in the future. The Member will be able to perform the following transactions with his/her VISA Debit Card at the Credit Union ATM Machine:
a) Inquiries on savings (01), checking (75)
b) Withdrawals from savings (01), checking (75)
c) Deposits to savings (01), checking (75).
Monies deposited are not available for cash withdrawals until received and verified by us. d) Transfers between savings (01), checking (75)
8. Your VISA Debit Card will function in ALLPOINT, VISA, STAR, Exchange, and PLUS Network automated teller machines.

At these network machines, your first eight (8) monthly ATM transactions are complimentary from your Credit Union. Above that, our fee to you is $1.00 per each transaction, inquiry, transfer, cash withdrawal, etc. ATM surcharges could be imposed by the owners of these ATMs, so be alert. We are not responsible for other fees charged by ATM machines we do not own. However, we reserve the right to establish fees or charges associated with the use of your VISA Debit Card as may be necessary in the future.

The following transactions can be performed with your VISA Debit Card at the network machines:
a) inquiries — savings (01) and checking (75)
b) withdrawals — savings (01) and checking (75)
c) transfers — savings (01) and checking (75)

9. Point of Sale. You may use your VISA Debit Card to purchase goods and services at any business establishment where the Card is accepted. If you do use your Card for such transactions, you authorize us to withdraw funds up to the dollar amount and transaction limit allowed as specified in the section of this pamphlet, "Guide to using the VISA Debit Card." NOTE: We cannot honor stop payment requests on VISA Debit Card transactions.

10. Cash withdrawals, up to a maximum of $500 per 24-hour period, made by means of the VISA Debit Card shall be evidenced solely by a document created electronically at the time of withdrawal. The Member agrees that a cash withdrawal will constitute a valid charge against his/her account. Furthermore, all ATM transactions that affect the Member's account will be documented on the Member's monthly statement. The Member must retain the ATM document should he/she dispute an ATM-related item on the monthly statement.

11. Effective July 1, 2010, the overdraft benefits associated with the Credit Union checking account were extended to the VISA Debit Card. When you "opt-in" for this enhanced level of service, we will first look to pay any overdrafts on your ATM or everyday debit card transactions by transfer from your designated share account, secondly from an established  Preferred Credit Line account, thirdly from the Courtesy Pay service, and lastly from any other share account.

12. Only available funds actually on deposit in the Member's account can be withdrawn up to the daily limits at an ATM.

13. The Member agrees to report promptly to BCEFCU any theft, loss, or possible unauthorized use of the VISA Debit Card, or any discrepancies in the monthly statement.

14. The maximum number of cash transactions and amount of funds that may be distributed to a Member's account(s), in any one calendar day can be found in the next section Guide to Using the VISA Debit Card.

15. BCEFCU may terminate the Member's right to use the VISA Debit Card at any time. See section entitled "Revocation of cards." The Member has the right to cancel the VISA Debit Card at any time upon written notification to BCEFCU, accompanied by the surrender of the VISA Debit Card(s).

16. The Member's liability for unauthorized use of their VISA Debit Card and account(s) is explained in the section entitled "Liability for Unauthorized Transfers."

17. The terms of BCEFCU existing account Agreements with the Member are incorporated herein by reference. In the event of any conflict between the terms of the account Agreement and this Disclosure, this Agreement and Disclosure shall govern.

18. BCEFCU may change the terms of this Agreement at any time and impose fees as BCEFCU may establish from time to time.

19. Your signature on the VISA Debit Card application and/or use of the VISA Debit Card acknowledges your understanding and acceptance of the terms and conditions incorporated herein.

20. You further understand that the VISA Debit Card may not be used for any illegal transaction.

21. International Transactions:The exchange rate for international transactions will be a rate selected by VISA from the range of rates available in wholesale currency markets, which may vary from the rate VISA itself receives, or the government mandated rate in effect for the applicable central processing date, plus 1%.

IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR ELECTRONIC TRANSFER

In case of errors or questions about your electronic transfers, you may telephone or write us at:

Baltimore County Employees Federal Credit Union
23 W. Susquehanna Avenue,Towson, Maryland 21204
(410) 828-4730 • 1-800-234-4730

As soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than sixty (60) days after we sent you the FIRST statement on which the problem appeared in order to make adjustments.

1. Tell us your name and account number.
2. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
3. Tell us the dollar amount of the suspected error.

If you tell us orally, we will require that you send us your complaint or question in writing within ten (10) business days.

We will tell you the results of our investigation within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or questions. If we decide to do this, we will re-credit your account within ten (10) business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not re-credit your account. If we decide that there was no error, we will send you a written explanation within three (3) business days after we finish our investigation. You may ask for copies of the documents we used in our investigation.

Electronic Funds Transfer Act (Reg E)

The following updates to Regulation E (Electronic Funds Transfer) went into effect on January 1, 2007. Please note the inclusion of new information regarding "Electronic Check Conversions."

CONSUMER LIABILITY

Tell us AT ONCE if you believe your VISA Debit Card and PIN (Personal Identification Number) have been lost or stolen, or if you believe that an electronic fund transfer has been made without your permission using information from-your check. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account (plus your maximum overdraft line of credit). If you tell us within 2 business days after you learn of the loss or theft of your VISA Debit Card and PIN, you can lose no more than $50 if someone used your VISA Debit Card and PIN without your permission.

If you do NOT tell us within 2 business days after you learn of the loss or theft of your VISA Debit Card and PIN, and we can prove we could have stopped someone from using your VISA Debit Card and PIN without your permission if you had told us, you could lose as much as $500.

Also, if your statement shows transfers that you did not make, including those made by card, code or other means, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods.

If you believe your VISA Debit Card and PIN has been lost or stolen, please call 1-800-472-3272 within the United States 0-973-682-2652 for collect calls outside the United States. You may also write our main office: Baltimore County Employees Federal Credit Union, 23 W. Susquehanna Avenue, Towson, Maryland, 21204. You should also call the number or write to the address above if you believe a transfer has been made using the information from your check without your permission.

TRANSFER TYPES AND LIMITATIONS

Account Access. You may use your VISA Debit Card and PIN to: withdraw cash from your checking or savings account; make deposits to your checking or savings account; transfer funds between your checking and savings accounts whenever you request; pay for purchases at places that have agreed to accept the VISA Debit Card; pay bills directly by telephone from your checking or savings account in the amounts and on the days you request. Some of these services may not be available at all ATM terminals.

ELECTRONIC CHECK CONVERSIONS

You may authorize a merchant or other payee, at the point of purchase, to make a onetime electronic payment from your checking account. If this occurs, you authorize merchants or other payees to use the information from your check to pay for purchases and pay for bills.

LIMITATIONS ON FREQUENCY OF TRANSFERS

You may make up to nine cash withdrawals using the VISA Debit Card from ATM machines in a twenty-four hour period.

You may conduct up to fifteen POS transactions using the VISA Debit Card in a twenty-four hour period.

You can use the On-Line Bill payment service to pay up an unlimited number of bills per month from funds in your checking account with no monthly fee.

For security reasons, we have implemented these limits on the number of transfers you can make using ATM and POS (point-of-sale) services.

LIMITATIONS ON DOLLAR AMOUNTS OF TRANSFERS

You may withdraw up to $500 from Automated Teller Machines in a 24-hour period when you use the VISA Debit Card and PIN (Personal Identification Number).

You may buy up to $1,000 worth of goods or services in at 24-hour period when you use the VISA Debit Card for point-of-sale transfer service.

The information contained in this notification supercedes all prior disclosures on these items which were provided to you by the Baltimore County Employees Federal Credit Union. If you have any additional questions, please contact our Member Services Department.

Guide to Using Your VISA Debit Card

At the Towson, Perry Hall and GBMC ATMs

Fees:

The Credit Union may establish any fees or charges associated with the use of your VISA Debit Card as may be necessary in the future.

Transactions- maximum in a 24-hour period:

Nine (9) at any ATM
Fifteen (15) at point of sale purchases.

Inquiries on:

Regular Savings
Checking
"Available" balance, not actual balance will be given.

Withdrawals from:

Regular Savings ($10 min.)
Checking ($10 min.)
Maximum withdrawal of $500 per day.

Deposits into:

Regular Savings
Checking
Deposits are not available for withdrawal until received and verified by us.
Direct Deposit monies available on actual payday.

Transfers:

Between Regular Savings and Checking.

Loan Payment:

By deposit.

At ATMs in the Following Networks: ALLPOINT, STAR, PLUS,VISA, and EXCHANGE

Fees:

First Eight (8) Transactions a month FREE.
Above that, the cost is $1.00 per transaction.

Transfers:

Regular Savings to Checking
Checking to Regular Savings

Withdrawals:

From Regular Savings & Checking
Maximum withdrawal - $500 daily
Minimum withdrawal amount - $10
If there is a hold on account (check hold, collections, etc.) funds will not be made available.

Inquiries on:

Regular Savings and Checking
NOTE: ATM Inquiries provide "available" balance not actual balance.

Point of Sale Purchases:

To purchase goods and services at any business establishment where the VISA Card is accepted. The maximum possible purchase amount in a 24-hour period is $1,000 and/or fifteen transactions.
No Savings Deposits or Loan Activity available from Network ATMs.

ATM surcharges could be imposed by ATM owners.
24-Hour Lost/Stolen Card Hotline:
1-800-472-3272

Outside the U.S.,
call collect: 0-973-682-2652

QuickTeller Audio Response (Agreement & Disclosure)

A. It is agreed that:

1. In this Agreement, the words you and your mean each person who signs the application. The words we and us and our mean Baltimore County Employees Federal Credit Union. The word PIN means your Personal Identification Number. The word account means those BCEFCU accounts you may access with your PIN and the QuickTeller system. QuickTeller, also known as QT, is an electronic voice response system, or audio-response banking. You access it through a touch-tone telephone and enter your PIN to conduct business.

2. You must be 18 years of age or older to apply for QuickTeller service.

3. The Credit Union issues the PIN for your use only. You will not transfer it to anyone else. You understand that we do not know your PIN. You also agree that you assume responsibility for all transactions made through the PIN.

4. You will be responsible for all unauthorized transfers made from your account with your PIN through QT subject to the limitations contained in applicable Federal Law. Those limitations of your liability for unauthorized transfers are summarized in the disclosure accompanying this Agreement.

5. You will tell us at once if you believe your PIN has been lost or stolen or used by some unauthorized person. The fastest way to notify us is to telephone the main office at 410-828-4730 or 1-800-234-4730 from 8 a.m. — 4 p.m. on Mon.-Wed & Fri and 8 a.m. — 6 p.m. on Thursdays or write the Credit Union at:

Baltimore County Employees Federal Credit Union
23 W. Susquehanna Avenue, Towson, MD 21204
ATTN: QuickTeller

6. The PIN is the property of the Baltimore County Employees FCU and is subject to cancellation at any time without notice. You may cancel PIN privileges by notifying Baltimore County Employees Federal Credit Union in writing. In any event, you shall remain responsible for any outstanding balances.

7. You acknowledge that the PIN which is issued to you by the Credit Union is to be kept personal and confidential. Therefore, you agree to take all reasonable precautions to insure that no one else learns your PIN. At no time will you reveal or make available directly or indirectly, the PIN to any other person.

8. Your PIN may be used for balance inquiries, cash withdrawals, payments, transfers form one account to another.

9. The use of the PIN is subject to the regulations of all accessible accounts. You agree not to withdraw funds in excess of the balance in your account.

10. If a PIN is issued for a joint account, you agree to be jointly and severally liable under the terms of this Agreement.

11. The Credit Union may change or rescind these rules and regulations at any time after giving required notice. All notices mailed to your last known address will be considered received. You agree to notify us immediately in writing of any address changes.

12. You acknowledge that you will adhere to any limitations on the dollar amounts or the number of transfers as disclosed.

13. You agree to pay fees which may be imposed on this program from time to time and authorize the Credit Union to withdraw these fees from any of your available accounts.

14. If you are a joint owner, you agree that if a transaction(s) by any of your joint owner(s) is made and results in access to the other's asset accounts/or advances from the other's line of credit, each joint owner authorizes the Credit Union to honor such requests and agrees to abide by the terms and conditions of the account(s), whether the accounts are in their joint names or in the individual name of any of the joint owners of this account. The terms and conditions of the asset accounts and/or line of credit are incorporated herein by reference.

15. Amendments to this Agreement may be provided to me in accordance with applicable laws without restatement of the terms and conditions contained in this Agreement.

16. This Agreement and all transactions under this Agreement will be governed by Maryland law and applicable Federal law.

17. Use of the PIN assigned to you for QuickTeller acknowledges your acceptance of The terms of this Agreement and accompanying disclosure.

B. Types of Services

You may use QuickTeller service, also known as QT, to do the following:

1. Share Balance Inquiry

2. Loan Balance Inquiry

3. Share Certificate Inquiry

4. Transfer Request (between your savings and Checking account at the credit union).

REGULATION D REQUIRES A LIMIT OF 3 TELEPHONE OR PRE-AUTHORIZED TRANSFERS PER MONTH FROM A SAVINGS ACCOUNT TO A CHECKING ACCOUNT. THIS LIMIT INCLUDES ALL TELEPHONE REQUESTS ACTIVATED BY QUICKTELLER AS WELL AS PREAUTHORIZED AUTOMATIC TRANSFERS MADE BY OVERDRAFT PROTECTION ON YOUR SHARE DRAFT (CHECKING) ACCOUNT.

5. Loan Payment Request (from Shares)

6. Withdrawal Request (A check for the amount of withdrawal will be mailed to you the same day if your request is completed by 3:30 p.m. Otherwise, a check will be mailed to you on the first business day following your call.)

7. Cleared Draft Inquiry

8. Loan Payment Inquiry

9. Last Deposit Inquiry

10. Line of Credit Advance

All QT phone transactions will be subject to the rules, regulations, by-laws, and policies already in effect at the Credit Union.

QT is accessible 24 hours/7 days a week, with the exception of equipment maintenance repairs and daily updating of computer files.

Even though we believe that QT will prove to be reliable, the system may not operate at all times. We, therefore, do not promise that QT will always be available for your use. You will not attempt to make a transfer when the system tells you, or other circumstances give you reason to believe, that the system is closed or is not operating properly due to technical malfunction or is otherwise unable to initiate the transaction you desire.

C. Charges. There are no charged fees for using the QuickTeller system. However,we reserve the right to revise charges at any future time and provide you with thirty (30) days written notice of the fee change.

D. Statements. QuickTeller transactions and any charges will be listed on your monthly Share Draft Account statement.

Specific Disclosure Information Required by Federal Law The following additional disclosures are provided to you in accordance with Federal law:

1. Summary of your Liability for Unauthorized Transfers:

Tell us AT ONCE if you believe your Personal Identification Number has been lost or stolen. Telephoning is the best way of keeping your possible losses down. Delayed notification could result in the loss of all the money in your account plus your maximum Line of Credit. If you tell us within two (2) business days, you can lose no more than $50 if someone used your Personal Identification number without your permission.

If you do NOT tell us within two (2) business days after you learn of the loss or theft of your Personal Identification Number, and we can prove that we could have prevented someone from using your Personal Identification Number if you had told us, you could lose as much as $500.00.

Also, if your statement shows transfers that you did not make, tell us at once. If you do not tell us within sixty (60) days after the statement was mailed to you and we can prove that we could have stopped someone from taking the money, if you had told us in time, you may not be able to recover any of the money that you lost after the sixty (60) days. However, if a good reason (such as hospital stay) kept you from telling us, we will extend the time periods.

2. Telephone Number and Address for Notification in Event of Unauthorized Transfers:

a. If you believe that your Personal Identification number has been lost or stolen, call 410-828-4730 or 1-800-234-4730.

b. If you believe someone has transferred or may transfer money from your account without your permission, please call us at the above number and you MUST write the main office at:

Baltimore County Employees Federal Credit Union
23 W. Susquehanna Ave., Towson, MD 21204

3. Business Days/Hours
Our main office business hours are 8:00 a.m. — 4:00 p.m.
Monday — Wednesday & Friday; Thursday hours are
8:00 a.m. to 6:00 p.m.

4. Disclosure of Account Information We will disclose information to third parties about your account or the transfers you make:

a. Where it is necessary for completing transfers.

b. In the course of preparation, examination, handling, or maintenance of financial records by any officer, employee, or agent of BCEFCU that has custody of the records.

c. In the course of examination of the financial records of BCEFCU by a certified public accountant while engaged by BCEFCU to perform an independent audit.

d. During the course of examination of financial records by or the disclosure of financial records to any officer, employee, or agent of a supervisory agency for use only in the exercise of that person's duty as an officer, employee, or agent.

e. In the course of publication of information derived from financial records if the information cannot be identified by you, or any particular deposit or account of yours.

f. In the course of making reports or returns required by federal law.

g. Under certain circumstances of the Commercial Law article of the Annotated Code of Maryland relating to the dishonor of a negotiable instrument.

h. In an exchange, in the regular course of business, of credit information between BCEFCU and any other fiduciary institution or commercial enterprise if made directly or through a consumer reporting agency, or

i. To comply with any court order or applicable state law.

5. Summary of our Liability for Failure to Make Transfers If the Credit Union fails to complete a QT transaction to or from your account on time or in the correct amount according to our agreement with you, we will be liable for losses or damages. However, there are some exceptions. We will NOT be liable:

a. If through no fault of ours, you do not have enough money in your account to complete the request.

b. If the transfer would go over your credit limit on your overdraft or other line of credit.

c. QT was not working properly when you initiated the transfer.

d. Circumstances beyond our control (and/or external forces such as flood or fire) prevented the transaction, despite reasonable precautions that we had taken.

e. If the funds are subject to legal process or other encumbrance restricting such transfer.

f. There may be other exceptions stated in our Agreement with you.

6. In Case of Errors or Questions About Your Electronic Funds Transfers:

Telephone us at the phone number listed in No. 2 or write us at the address listed in No. 2 as soon as you can, if you think your statement is wrong or if you need more information about a transfer listed on the statement. We must hear from you no later than sixty (60) days after we sent you the FIRST statement on which the problem or error appeared.

a. Tell us your name and account number.

b. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.

c. Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your question in writing within ten (10) business days.

We will tell you the results of our investigation within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or questions. If we decide to do this we will recredit your account within ten (10) business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not re-credit your account.

If we decide that there was no error, we will send you a written explanation within three (3) business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation.

QuickTeller Online Services / Bill Pay

This Agreement and Disclosure sets forth both your and our rights and responsibilities concerning the use of the QuickTeller On-Line Services. In this agreement, the words "you" and "your" mean those who sign as applicants or any authorized user(s). The words "we," "us," and "our" mean the Baltimore County Employees Federal Credit Union, hereinafter referred to as the "Credit Union." By using our On-Line Services, you agree to all of the terms of this agreement.

We May Amend This Agreement. We may amend this Agreement at any time. We may amend it by adding, deleting, or changing provisions of this Agreement. When we amend this Agreement, we will comply with the applicable notice requirements of federal law that are in effect at that time.

QuickTeller On-Line Services: You may access your account information by using a specific Internet User ID and password assigned to you. At the present time you may use the system to:

1. Perform account inquiries on checking, savings, certificate, and loan accounts.

2. Obtain statement transaction detail on your accounts.

3. Transfer funds between your deposit and/or loan accounts.

4. Obtain balances and make transfers into family member accounts in which you are a joint owner.

5. Pay most of your bills on a monthly basis and review payment history for up to eighteen months through QuickTeller On-Line Bill Pay.

FEES AND CHARGES:

We do not charge for the QuickTeller On-Line Account Access.
We do not charge for QuickTeller On-Line Bill Pay (hereinafter referred to as "Bill Pay").

Normal credit union fees will be assessed for completed wire transfers, stop payments, returned items and other charges as specified in the Rate and Fee Schedule of the Credit Union.

Normal check fees will be assessed when check orders are processed.

LIMITATIONS ON FREQUENCY AND AMOUNT:

Federal Regulations limit the number of transfers on nontransaction accounts. Therefore, you may not make more than six (6) pre-authorized or automatic transfers from your money market account during a given monthly statement period. There are no limits on the number or dollar amount of transfers or payments you make from your checking account. Balances may include deposits subject to verification by us. The balance may also differ from your records due to deposits in process, outstanding checks or other withdrawals, payments or charges.

We have the right to cancel transactions if sufficient funds are not available in your account.

USER ID AND PASSWORD: The Internet User ID and Password (Access Code) issued to you is for your security. Your password is confidential and should not be disclosed to third parties. You are responsible for safekeeping your password. You may change your password at any time by clicking on "Change Security Code." You should carefully select a password that is hard to guess. (Avoid using names, dates, and information that may be easily guessed). You agree not to disclose or otherwise make your password available to anyone not authorized to sign on your accounts. In order to assure the security of your records, we will end your on-line session if we have detected no activity for 10 minutes. This is to protect you in case you accidentally leave your computer unattended while still logged on. When you return to your computer, simply reenter your user ID and password and continue your session. If the wrong Password (Access Code) is entered three (3) times consecutively, access to QuickTeller On-Line will be restricted as a security measure. Contact the Member Services Department at 410-828-4730 or 1-800-234-4730 in the event this occurs.

NO SIGNATURE REQUIREMENT: When any payment or other on-line service activity generates items to be charged to your account, you agree that we may debit the designated account without requiring your signature on the item and without any notice to you.

NOTICE OF LIABILITY: Tell us AT ONCE if you believe your password has been lost or stolen. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account. If you tell us within two (2) business days, you can lose no more than $50.00, if someone used your password without your permission. If you do NOT tell us within two (2) business days after you learn of the loss, and we can prove that we could have stopped someone from using your password without your permission if you had told us, you could lose as much as $500.00.

If your statement shows transactions that you did not make, tell us at once. If you do not tell us within sixty (60) days after the statement was mailed to you, you may not get back any money lost. The Credit Union will attempt to prove that it could have stopped someone from taking the money, if you had told us within the time frame allowed. If you believe that your password has been lost or stolen or that someone has transferred or may transfer money from your account without your permission, call Member Services at 410-828-4730 or 1-800-234-4730, or write us at the Towson Office - 23 W. Susquehanna Ave., Towson, MD 21204.

BUSINESS DAYS/HOURS: Business days are as follows. Towson: Monday through Wednesday and Friday from 8:00 a.m. — 4:00 p.m. and Thursdays from 8:00 a.m. to 6:00 p.m. Perry Hall: Monday through Thursday from 9:00 a.m. — 5:00 p.m. Fridays from 9:00 a.m. — 6:00 p.m., Saturday from 9:00 a.m. —12:00 noon. Weekends and Holidays are not included in the determining "business days." All referenced hours are Eastern Standard Time.

DOCUMENTATION:

Periodic Statement: You will get a monthly account statement from us on your checking or savings account.

Confirmation or Receipt: A confirmation or receipt will be displayed at the time you make a transfer, initiate cash management transactions, or submit instructions for wire transfers, stop payments or check orders. This confirmation or receipt should be printed and kept for your records.

OUR LIABILITY FOR INCOMPLETE TRANSACTIONS: If we do not complete a transaction to or from your account on time or in the correct amount according to our agreement with you, our liability will be limited up to the amount of your transaction. However, there are some exceptions. We will NOT be liable for instance:

If, through no fault of ours, there is not enough money in your account to cover the transaction.

If the money in your account is subject to legal process or other claim restricting such transaction.

If the transaction would go over the credit limit on your overdraft line.

If the terminal or system was not working properly and you knew about the breakdown when you started the transaction.

If circumstances beyond our control (such as fire or flood) prevent the transaction, despite reasonable precautions that we have taken.

IN CASE OF ERRORS OR QUESTIONS: As soon as possible, call Member Services at 410-828-4730 or 1-800-234-4730 or write to the Towson Office at 23 W. Susquehanna Avenue, Towson, MD 21204, if you think your statement or receipt is wrong or if you need more information about a transaction listed on the statement or receipt. We must hear from you no later than (60) days after we sent the FIRST statement on which the problem or error appeared.

Tell us your name and account number

Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.

Tell us the dollar amount of the suspected error.

Confirmation or Receipt number

Date of transaction

If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days. We will tell you the results of our investigation within ten (10) business days after we hear from you and will correct any error promptly. If we need more time,we may take up to forty-five (45) calendar days to investigate your complaint or question. If we decide to do this, we will re-credit your account within ten (10) business days for the amount you think is in error, so that you have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint in writing and we do not receive it within ten (10) business days, we may not re-credit your account.

If we decide that there was no error, we will send you a written explanation of our findings within three (3) business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation. If a notice or error involves an electronic funds transfer that was initiated in a foreign location, the applicable time period for action shall be twenty (20) business days in place of ten (10) business days, and ninety (90) calendar days in place of forty five (45) calendar days.

CONFIDENTIALITY: We will disclose information to third parties about your account or transactions you make, only under the following circumstances:

To complete transactions as necessary;

To comply with government agency or court orders; or

If you give us your written permission.

VIRUS PROTECTION: The Credit Union is not responsible for any electronic virus or viruses that you may encounter while using our QuickTeller On-Line Services. We encourage our members to routinely scan their PC using a reliable virus product to detect and remove any viruses. Undetected or unrepaired viruses may corrupt and destroy your programs, files and even your hardware. Additionally, you may unintentionally transmit the virus to other computers.

NOTICES: All notices from us will be effective when we have mailed them or delivered them to your last known address on our records. Notices from you will be effective when received by us at the address and telephone number specified in this agreement. We reserve the right to change the terms and conditions upon which this service is offered. We will mail notice to you at least twenty-one (21) days before the effective date of any change, as required by law. Use of this service is subject to existing regulations governing your account and any future changes to those regulations.

ENFORCEMENT: In the event either party brings a legal action to enforce this agreement or collects amounts owing as a result of any account transaction, the prevailing party shall be entitled to reasonable attorneys' fees and costs, including fees on any appeal, subject to any limits under applicable law.

TERMINATION: You agree that we may terminate this agreement if:

You, or any authorized user of your password, breach this or any other agreement with us;

We have reason to believe that there has been an unauthorized use of your account or password;

We notify you or any other party to your account that we have canceled or will cancel this Agreement.

You or any other party to your account can terminate this Agreement by notifying us in writing.

Termination of service will be effective the first business day following receipt of your written notice. Termination of this Agreement will not affect the rights and responsibilities of the parties under this Agreement for transactions initiated before termination.

PERIODIC STATEMENTS: At least quarterly, you will receive a statement for each account which may be accessed by an electronic funds transfer. You will get a statement of account each month in which you made a reportable electronic funds transfer.

ACCESS TO ACCOUNTS: You understand that you are responsible for the safekeeping of your Password (Access Code) provided by the Credit Union and for all transactions by use of the QuickTeller On-Line Services.

ADDITIONAL RULES ABOUT QUICKTELLER

ON-LINE SERVICES: From time to time, the Baltimore County Employees Federal Credit Union will announce additional services available through www.bcefcu.com. Your use of these services will constitute acceptance of the terms and conditions presented at the time they are announced. Baltimore County Employees Federal Credit Union reserves the right to limit the amount of on-line access per month or per session. You understand that to use QuickTeller On-Line, you must have Internet Access through an Internet Provider and Internet Browser software such as Mozilla Firefox 6.0 or higher, or Microsoft Explorer Version 6.0 or higher. You understand that the Credit Union does not make any warranties on equipment, hardware, software, Internet Provider service, or any part of them, expressed or implied, including without limitation, and warranties of merchantability or fitness for a particular purpose. The Credit Union is not responsible for any loss, injury or damages, whether direct, indirect, special or consequential, caused by the Internet Provider, any related software, or the Credit Union's use of any of them or arising in any way from the installation, use or maintenance of the personal computer, hardware, software, or other equipment.

We do not charge for QuickTeller On-Line Bill Pay.

Normal credit union fees will be assessed for stop payments, check copies, returned items, and other charges specified in the Rate and Fee Schedule of the Credit Union.

a. Application. After you have signed up for Bill Pay, you will be able to use this service to make one-time, future-dated, and recurring payment transactions (scheduled to repeat on

a regular frequency for the same amount) from an eligible checking account at the Baltimore County Employees Federal Credit Union.

b. Your Merchant/Payee List. You must provide sufficient information about each payee to properly direct a payment to that payee and permit the payee to identify the correct account in order to properly credit your payment. This information may include, among other things, the name, address and phone number of the payee and your merchant/payee account number. You agree that we may obtain information regarding your Payee Accounts in order to facilitate proper handling and crediting of your payments and you authorize your payees to release such information to us. You are required to enter your Payee Information directly on your personal computer. Additions, deletions and modifications to Payee Information must be entered directly on your personal computer.

c. Payment Instruction. When you initiate a payment instruction through Bill Pay, you authorize us, or our agent, to withdraw the necessary funds from the specified eligible checking account on the date you select ("Payment Date.") Because of the time it takes to process a payment to be sent to a payee, there will be a delay between the "Payment Date" and the date your payment is delivered to the payee ("Delivery Date").

TO PROVIDE ADEQUATE TIME FOR PAYMENTS TO BE RECEIVED BY A PAYEE, THE DATE YOU SELECT AS THE "PAYMENT DATE" MUST BE AT LEAST FIVE (5) BUSINESS DAYS PRIOR TO THE DATE YOUR PAYMENT IS DUE ("DELIVERY DATE"), EXCLUDING ANY APPLICABLE GRACE PERIODS.

You will be fully responsible for all finance charges, late fees or actions taken by the payee. When a payment instruction is initiated after 2:00 p.m. or on weekends or federal holidays, the instruction will be considered received on the next business day.

Business Days. Business Days for purposes of the Bill Payment service are Monday through Friday. Weekends and holidays are not included. You can use the Bill Pay service twenty-four hours a day, seven days a week, except during computer software maintenance periods. NOTE: Bill Payments will only be processed on business days.

d. Scheduling Bill Payments. When you schedule a bill payment, you authorize us to withdraw the amount of your payment from your designated checking account. We reserve the right to place a maximum payment amount on each bill payment.

e. Limitations on Payments. QuickTeller Bill Pay cannot be used to make payments: (i) to payees located outside the United States; (ii) to taxing authorities or other governmental entities or (iii) required under court order (e.g., child support).We are not required to notify you if we refuse to pay a prohibited payee.

f. How Bill Payments are Made We may remit your payments by mailing your payee a paper check, by electronic funds transfer, or by other means. Payees who receive electronic delivery of payments will receive your payment information by computer link. Electronic payments are generally received and credited by most payees within two (2) Business Days after we have processed the payment. We may also send payments by a draft drawn on an account we maintain for this purpose. We send all checks through the United States mail. Payments made with a paper draft are generally received and credited by most payees within five to seven Business Days after we have processed the payment. We are not responsible for postal delays or processing delays by the payees. Occasionally, a payee chooses not to participate in the service, or may be unable to process payments in a timely manner. In such cases, we may decline to make future payments to these payees; and we will send you a notice via e-mail.

g. Uncompleted Payments. Though a payment may be processed from your account, it could be returned by the merchant or by the U.S. Post Office. Payments may be returned for many reasons, including incorrect merchant address, incorrect merchant account number, the account being paid in full, damaged check, or incorrect payment amount. You will be notified by e-mail if a payment is returned. If the payment is returned due to an incorrect address or account number, you will be notified and requested to provide correct information. If a response is received within two business days and the correct information is provided, the payment will be re-sent. If a response is not received within two business days, the funds are automatically credited back to your account. If the payment is returned because your account is already paid in full, the amount of the payment is incorrect, or if the merchant refuses payment, the funds are automatically credited back to your account with no option to re-send payment.

If a merchant/payee fails to cash a Bill Payee-generated payment check within 90 days, your account will be automatically credited without interest.

h. Canceling or Modifying Payments. You must use On-Line Bill Pay service to cancel or modify a payment instruction. You may cancel or modify a payment instruction at any time prior to 2:00 p.m. Eastern Standard Time of the "Payment Date."

i. No Duty to Monitor Payments. The Baltimore County Employee Federal Credit Union does not have any duty to monitor the payments that are made through QuickTeller Bill Pay.

You agree that you will not initiate a payment unless there are, or will be, sufficient funds in the specified eligible account on the Processing Date. If there are insufficient funds available in such account on the Processing Date, the Credit Union will automatically try to complete the payment instruction on the next business day. If there are still insufficient funds after this second try, the Credit Union will cancel the bill payment and notify you via electronic mail.

j. Overdraft. If there are insufficient funds in the eligible checking account at the time you instruct us to initiate a payment transaction through Bill Pay Service, we will look to complete the payment by one of the following methods and by this specified sequence: an automatic transfer from your eligible savings account; by drawing on any available line of credit set up with your eligible checking account; or by utilizing the Courtesy Pay program in which the Credit Union funds the payment, a $25 fee is then assessed, and you have up to 30 days to repay the monies. If there are still insufficient funds after attempting the methods outlined above, the Credit Union will cancel the bill payment and notify you via electronic mail.

If we do not properly complete an On-Line Bill payment by the date your payment is due ("Delivery Date") or in the correct amount according to our agreement with you, we will be liable for any verifiable late fees or finance charges up to a maximum of $50 per scheduled payment to a business payee, arising from the failure to timely complete a payment instruction made per section (c) listed above. There are, however, exceptions. We will not be liable, for example, if:

1. You did not have sufficient funds in the account on the date a transfer was to be made or on the Processing Date, the account has been closed on date the transfer is to be made or the Processing Date, or the money in that account is subject to a court order restricting its removal or is the subject of a dispute.

2. Your account with the payee was not in good standing prior to you sending the Bill Pay instruction.

3. You failed to properly follow the instructions for the use of the Services or you did not comply with the terms of this Agreement.

4. If any payment or transfer would go over the credit limit of any account.

5. We, in good faith, believe that the instruction was given without your authorization, has not been properly authenticated or is fraudulent, or we have other reasonable cause not to honor an instruction for your or for our protection.

6. The information you provide to us about the intended payee was incorrect, the payee fails to properly credit any payment that we timely make, or the payee fails to cash a payment check within the time period we establish for cashing checks or if it rejects an electronic transfer.

7. Your Equipment or Software is not properly functioning or we are prevented from properly completing the transfer or payment by a technical malfunction, and when the instruction was given, you knew that the Services were not functioning properly.

8. The failure to make the transfer or payment is justified by any provision of this Agreement, any provision of any other agreement between you and us concerning any of your accounts or by applicable law.

If circumstances or persons beyond our control prevent the making of the payment or transfer, despite reasonable precautions that we have taken. Such circumstances include but are not limited to computer failure, denial of service attack telecommunication outages, acts of war, terrorism, postal delays, postal strikes and other labor unrest, delays caused by payees, fires, floods, and other natural disasters.

TERMINATION

You may terminate your use of the Service at any time by writing to us. You must notify us at least ten days prior to the date on which you wish to have your Service terminated. We require that you put your request in writing. If you have scheduled payments within this ten-day period, you also must separately cancel those payments. If we have not completed processing your termination request and you have not otherwise canceled a payment, you will be responsible for payments during the ten days following our receipt of your written notice of termination. We may terminate your use of this service, in whole or in part, at any time without notice if you do not pay any required fee when due, if you do not comply with the terms of this Agreement or any other agreements governing your accounts, or if your eligible checking account is not maintained in good standing. We may also terminate your use of the service for any other reason by giving you thirty days notice. Termination will not affect your liability or obligation under this Agreement for transactions that we have processed on your behalf. Lastly, we may terminate your use of this service if your eligible checking account is dormant for 90 days or more.

CREDIT REPORTING NOTIFICATION

Merchant/Payees may report information about your account to credit bureaus. Late payments, missed payments, or other defaults on your account may be reflected in your credit report.

Mobile Banking Terms & Conditions

Thank you for using Baltimore County Employees Federal Credit Union Mobile Banking combined with your handheld's text messaging capabilities. Message & Data rates may apply. For help, text "HELP" to 59289. To cancel, text "STOP" to 59289 at anytime. In case of questions, please contact Member Services at 1-800-234-4730 or visit www.bcefcu.com.

TERMS AND CONDITIONS

Program: Baltimore County Employees Federal Credit Union offers its members mobile access to their account information (e.g., for checking balances and last transactions) over SMS, as well as the option to set up alerts for their accounts (e.g., low balance alerts). Enrollment requires identification of the user's banking relationship as well as providing a mobile phone number. The mobile phone number's verification is done by the user receiving an SMS message with a verification code which they will have to enter on the website. Additionally, customers may select the type of alerts and other preferences which will determine, together with their account data, the frequency of alerts delivered to the customer. This program will be ongoing. Message & Data rates may apply. Customers will be allowed to opt out of this program at any time.

Questions: You can contact us at 1-800-234-4730, or send a text message with the word "HELP" to this number: 59289. We can answer any questions you have about the program.

To stop the program: To stop the messages from coming to your phone, you can opt out of the program via SMS. Just send a text that says "STOP" to this number: 59289. You'll receive a one-time opt-out confirmation text message. After that, you will not receive any future messages.

Terms & Conditions: By participating in QT Mobile Banking, you are agreeing to the terms and conditions presented here.

Our participating mobile phone carriers include (but are not limited to) AT&T, SprintPCS, T-Mobile®, U.S. Cellular®, Verizon Wireless, MetroPCS.

Mobile Banking and any software you may obtain from Mobile Banking ("Software") may not be available at anytime for any reason outside of the reasonable control of Baltimore County Employees Federal Credit Union or any service provider.

Privacy and User Information. You acknowledge that in connection with your use of Mobile Banking, Baltimore County Employees Federal Credit Union and its affiliates and service providers, including Fiserv, Inc. and its affiliates, may receive and may share with one another names, domain names, addresses, passwords, telephone and device numbers, the content of messages, data files and other data and information provided by you or from other sources in connection with Mobile Banking or the Software (collectively "User Information"). Baltimore County Employees Federal Credit Union and its affiliates and service providers will maintain reasonable safeguards to protect the information from unauthorized disclosure or use, but reserve the right to use and disclose this information as reasonably necessary to deliver Mobile Banking and as otherwise permitted by law, including compliance with court orders or lawful instructions from a government agency, to protect the personal safety of subscribers or the public, to defend claims, and as otherwise authorized by you. Baltimore County Employees Federal Credit Union and its affiliates and service providers also reserve the right to monitor use of Mobile Banking and the Software for purposes of verifying compliance with the law, these terms and conditions and any applicable license, but disclaim any obligation to monitor, filter, or edit any content.

Restrictions on Use. You agree not to use Mobile Banking or the Software in or for any illegal, fraudulent, unauthorized or improper manner or purpose and will only be used in compliance with all applicable laws, rules and regulations, including all applicable state, federal, and international Internet, data, telecommunications, telemarketing, "spam," and import/export laws and regulations, including the U.S. Export Administration Regulations. Without limiting the foregoing, you agree that you will not use Mobile Banking or the Software to transmit or disseminate: (i) junk mail, spam, or unsolicited material to persons or entities that have not agreed to receive such material or to whom you do not otherwise have a legal right to send such material; (ii) material that infringes or violates any third party's intellectual property rights, rights of publicity, privacy, or confidentiality, or the rights or legal obligations of any wireless service provider or any of its clients or subscribers; (iii) material or data, that is illegal, or material or data, as determined by Baltimore County Employees Federal Credit Union (in its sole discretion), that is harassing, coercive, defamatory, libelous, abusive, threatening, obscene, or otherwise objectionable, materials that are harmful to minors or excessive in quantity, or materials the transmission of which could diminish or harm the reputation of Baltimore County Employees Federal Credit Union or any third-party service provider involved in the provision of Mobile Banking; (iv) material or data that is alcoholic beverage-related (e.g., beer, wine, or liquor), tobacco-related (e.g., cigarettes, cigars, pipes, chewing tobacco), guns or weapons-related (e.g., firearms, bullets), illegal drugs-related (e.g., marijuana, cocaine), pornographic-related (e.g., adult themes, sexual content), crime-related (e.g., organized crime, notorious characters), violence-related (e.g., violent games), death-related (e.g., funeral homes, mortuaries), hate-related (e.g. racist organizations), gambling-related (e.g., casinos, lotteries), specifically mentions any wireless carrier or copies or parodies the products or services of any wireless carrier; (v) viruses, Trojan horses, worms, time bombs, cancel bots, or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data, or personal information; (vi) any material or information that is false, misleading, or inaccurate; (vii) any material that would expose Baltimore County Employees Federal Credit Union, any third-party service provider involved in providing Mobile Banking, or any other third party to liability; or (viii) any signal or impulse that could cause electrical, magnetic, optical, or other technical harm to the equipment or facilities of Fiserv or any third party. You agree that you will not attempt to: (a) access any software or services for which your use has not been authorized; or (b) use or attempt to use a third party's account; or (c) interfere in any manner with the provision of Mobile Banking or the Software, the security of Mobile Banking or the Software, or other customers of Mobile Banking or the Software; or (d) otherwise abuse Mobile Banking or the Software.

Use of Google Maps: You agree to abide by the Google terms and conditions of use found at http://maps.google.com/help/terms_maps.html and the Google Legal Notices found at http://www.maps.google.com/ help/legal notices_maps.html, or other URLs as may be updated by Google.

Check Hold Policy

1. General Policy: The policy complies with Regulation CC-Availability of Funds and Collection of Checks of the Federal Reserve Board of Governors, effective as amended October 11, 2005. During any delay in the availability of funds from your checking deposits, you may not withdraw the funds in cash and we will not use the funds to pay checks that you have written.

2. Determining the Availability of a Deposit: When we delay the availability of a deposit, the length of the delay is determined by counting the business days from the day of your deposit. Every day is a business day except Saturdays, Sundays and Federal holidays. If you make a deposit before 5:00 pm on a business day that we are open (excluding Saturday), we will consider that to be the day of your deposit. However, we will consider deposits made after 5:00 pm or on a day that we are not open as deposited on the next business day we are open.

3. The length of the delay varies depending on the type of deposit and is explained below.

4. Same-day Availability: Funds from electronic direct deposit, wire transfers, and cash are available on the same business day we receive the deposit as are checks drawn on Baltimore County Government. Checks drawn on BCEFCU are also available the same day only if funds are available. We will also make available funds from payroll checks, if designated as payroll checks (or if the member has provided an employer's letter clearly indicating the check as a payroll item), provided checks are payable to the member who is depositing the check into his/her account.

5. Next-day Availability: The first $200 from a deposit of checks will be available the first business day after the day of your deposit. The remaining funds will be available by the second business day after the day of your deposit. In addition, official (cashier) checks, certified checks, money orders, travelers checks, and checks issued by Federal, State, and local governments will be made available the first business day after the day of your deposit.

6. Checks: The balance over $200 from a deposit of checks will be available the second business day after the day of your deposit.

7. Availability of Other Check Deposits: If you do not make your deposit in person to one of our employees (for example, if you mail your deposit or drop it in the night drop box), funds from these deposits will be available by the second business day after the day we receive your deposit.

8. Holds on Other Funds: If we cash a check for you that is drawn on another financial institution, we may withhold the availability of a corresponding amount of funds that are already in your account. Those funds will be available at the time funds from the check we cashed would have been available if you would have deposited it. If we accept for deposit a check that is drawn on another financial institution, we may make funds from the deposit available for withdrawal immediately but delay your availability to withdraw a corresponding amount of funds that you have on deposit in another account with us. The funds in the other account would then not be available for withdrawal until the time periods that are described elsewhere in this policy.

9. Exception Holds: Funds you deposit by check may be delayed for a longer period under the following circumstances:

We believe a check you deposit will not be paid.

You deposit checks totaling more than $5,000.00 on any one day.

You deposit a check that has been returned unpaid.

You have overdrawn your account repeatedly in the last six months.

Your account is new - opened less than 30 days.

There is an emergency, such as failure of communications or computer equipment.

The check is a third party check, signed over to you by the payee.

10. Deposits into the ATM Machine: Deposits made into our ATM machines whether in cash or checks will get an automatic two-day hold. Deposits are removed from the ATM machine twice daily and the holds on cash will be removed at that time. The hold on each check will be adjusted according to this Check Hold Policy.

11. Foreign Checks: Checks drawn on financial institutions located outside the U.S. (foreign checks) cannot be processed the same as checks drawn on U.S. financial institutions. Foreign checks are exempt from the Credit Union check hold policies. Generally, the availability of funds for deposit of foreign checks will be delayed for the time it takes us to collect the funds from the financial institutions upon which they are drawn.

12. Third Party Checks: Third party checks (the payee is not the member presenting the check for deposit) will only be accepted at the discretion of management.

13. Deposits made by Mobile Deposit: You agree that items transmitted using Mobile Deposit are not subject to the funds availability requirements of Reg. CC.

Deposits made to your account by Mobile Deposit will generally be made available to you within two (2) business days. In general, if an image of an item you transmit using Mobile Deposit is received and accepted before 4:00 p.m. Eastern Time on a business day, we will consider that to be the date of your Mobile Deposit. Otherwise, the next business day is considered the date of your Mobile Deposit. For determining the availability of your deposits, every day is a business day, except Saturdays, Sundays, and Federal holidays.

Funds from Mobile Deposits will be credited to your account at the end of the date of your Mobile Deposit and the first $200 will be available to you then. The remainder of funds will generally be available on the second business day. In some cases, we may not make funds deposited using Mobile Deposit available in accordance with this general policy. If there is a question with a particular check, BCEFCU may apply an extended hold. Should this occur, a communication will be sent to you informing you as to when your funds will be available.

Note: You agree to retain each check that you deposited through Mobile Deposit for at least five (5) business days after your funds have been posted to your account. After that 5-day period, you agree to destroy the check, mark it "VOID", or otherwise render it incapable of further transmission, deposit, or presentment. You agree that you will take all necessary efforts to safeguard any checks until they are destroyed.

Internet Gambling Policy - (Reg GG)

Regulation GG implements the Unlawful Internet Gambling Enforcement Act (UIGEA). The UIGEA prohibits businesses from knowingly accepting payments, herein referred to as Restricted Transactions as defined in 12 C. F. R. part 233, in connection with unlawful Internet gambling. The UIGEA generally defines "unlawful Internet gambling" as placing, receiving, or otherwise knowingly transmitting a bet or wager by any means which involves the use, at least in part, of the Internet where such bet or wager is unlawful under any applicable federal or state law in the state or tribal lands in which the bet or wager is initiated, received, or otherwise made.

CREDIT UNION OBLIGATIONS:

1. The Credit Union shall comply with all established policies and procedures of the Designated Payment Systems to identify and block, prevent or prohibit Restricted Transactions.

Designated Payment Systems - The following payment systems could be used by participants in connection with, or to facilitate, a Restricted Transaction:

Automated clearinghouse (ACH) systems

Card systems

Check collection systems

Money transmitting businesses solely to the extent they — Engage in the transmission of funds, which does not include check cashing, currency exchange, or the issuance or redemption of money orders, traveler's checks, and other similar instruments; and — Permit member/customers to initiate transmission of funds transactions remotely from a location other than a physical office of the money transmitting business.

Wire transfer systems

2. The Credit Union shall conduct risk-based due diligence of "business accounts" at account opening to make a determination regarding the risk the "business account" presents of engaging in an Internet gambling business.

3. The Credit Union shall provide notification of the requirements under this law to existing "business accounts" through its newsletter and website which contains the Internet Gambling Policy under "Important Disclosures." Notice to all new "business accounts" will be made using the Credit Union's business account agreement forms signed at the time of account opening. This specific topic is also included under the "Education" toolbar at www.bcefcu.com.

The Board of Directors approved and adopted this policy on November 23, 2009.

Savings ATM Card Disclosure

The Baltimore County Employees Federal Credit Union SAVINGS ATM Card, hereinafter referred to as "ATM Card" is available for members who DO NOT have a Baltimore County Employees Federal Credit Union VISA Debit Card or Checking account. Baltimore County Employees Federal Credit Union ATM Card is a part of PLUS, ACCEL/EXCHANGE, ALLPOINT and STAR networks and can be used at any ATM (Automated Teller Machine) for cash withdrawals, inquiries, and deposits(deposits at Baltimore County Employees Federal Credit Union ATMs only).

Item Fee
SERVICE CHARGES
Deposits NO FEE
Up to (8) withdrawals per calendar month (A $1.00 fee for each withdrawal thereafter.) Fees will be deducted monthly on the last business day from the regular share savings account. NO FEE
Replacement Card $5.00 each
Replacement PIN $5.00 each
Check deposited at an ATM machine returned unpaid (NSF) $15.00 each

You may be charged an additional ATM transaction "surcharge" at certain ATMs owned and operated by other institutions and not controlled by Baltimore County Employees Federal Credit Union. An institution charging an ATM transaction surcharge at their ATMs must disclose to you the amount of the surcharge before you complete your transaction and must give you the option to discontinue your transaction before you incur such a surcharge. Baltimore County Employees Federal Credit Union has no control over these surcharges and does not receive any portion of the surcharge.

Limitations
With the Baltimore County Employees Federal Credit Union ATM Card, you can withdraw up to $500.00 a day, if there are sufficient funds in your account.

In Case of Errors or Questions about Your Transactions Email or write us at the address below as soon as you can if you think your statement or receipt is wrong or if you need more information about the transaction listed on your statement or receipt. We must hear from you no later than 60 days after the first statement on which the problem or error appeared was sent to you.

1. Tell us your name and account number.

2. Describe the error or the transaction you are unsure about and explain as clearly as you can why you believe it is in error or why you need more information.

3. Tell us the dollar amount of the suspected error.

We will tell you the results of our investigation within ten (10) business days after we hear from you, and we will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will provisionally credit your account within ten (10) business days for the amount you think is in error so that you will have the use of the money during the time it takes to complete our investigation. For accounts that were opened within the past 30 days (new members only), we may take up to 20 business days to investigate errors related to any EFT transaction, including foreign-initiated transactions. If we need more time, however, we may take up to 90 days to investigate your complaint or questions. If we decide to do this, we will credit your account so that you will have use of the money during the time it takes us to complete our investigation.

If we determine that there was no error, we will send you a written explanation within three (3) business days after we finish our investigation. If we have provisionally credited your account during the investigation and determine that there was no error, we will notify you of the date on which we will debit your account and the amount to be debited. You should make certain that your account contains sufficient funds to cover this debit.

LIABILITY FOR UNAUTHORIZED TRANSFERS

Tell us AT ONCE if you believe your card has been lost or stolen. Telephoning is the best way to keep your possible losses down. You could lose all the money in your account. If you tell us within two (2) business days, you can lose no more than $50.00 if someone has used your card without permission.

If you do not tell us within two (2) business days after you learn of the loss or theft of your card and we can prove that we could have stopped someone from using your card without permission if you had told us, you could lose as much as $500.00.

Also, if your statement shows card transactions that you did not make, tell us AT ONCE. If you do not tell us within sixty (60) days after the statement was mailed to you, you may not get back any money lost after the sixty (60) days if we can prove that we could have stopped someone from taking the money if you had told us on time. NOTE: To protect your accounts and to lower your possible losses, never write your PIN on your card or carry it with your card.

If you believe your card has been lost or stolen or that someone has withdrawn or may withdraw money without permission, call 1-800-472-3272 within the U.S., or 0-973-656-2345 for collect calls outside the U.S. You may also call or write the main office:

Baltimore County Employees Federal Credit Union
23 W. Susquehanna Avenue Towson, Maryland 21204
410 828-4730 • 1-800-234-4730

Business days are Monday, Tuesday, Wednesday and Friday - 8:00 a.m. to 4:00 p.m.; Thursday- 8:00 a.m. to 6:00 p.m.

Cancellation
You may cancel card privileges at any time by delivering all cards to us cut in half. We may cancel your ATM Card privileges at any time, and need not give you advance notice of such cancellation. You must return all ATM Cards immediately upon request.

Amendments
From time to time, we may amend this agreement. If an amendment results in increased cost or liability to you, or places stricter limitations on the frequency or dollar amount of transactions, written notice of the amendment will be mailed to your current address as shown on our records at least 45 days before the effective date of the amendment.

Automated Clearing Houses (ACH)

Disclosures Regarding Electronic “Wholesale Credit” Transactions Subject to Uniform Commercial Code Article 4A

Provisional Payment: Credit given by Baltimore County Employees Federal Credit Union to you with respect to an automated clearing house credit entry is provisional until we receive final settlement for such entry through a Federal Reserve Bank. If we do not receive such final settlement, you are hereby notified and agree that we are entitled to a refund of the amount credited to you in connection with such entry, and the party making payment to you via such entry (i.e. the originator of the entry) shall not be deemed to have paid you in the amount of such entry.

Notice of Receipt of ACH Items: Under the operating rules of the National Automated Clearing House Association, which are applicable to ACH transactions involving your account, we are not required to give next day notice to you of receipt of an ACH item and we will not do so. However, we will continue to notify you of the receipt of payments in the periodic statements we provide to you.

Choice of Law: We may accept on your behalf payments to your account which have been transmitted through one or more Automated Clearing Houses (ACH) and which are not subject to the Electronic Fund Transfer Act and your rights and obligations with respect to such payments shall be construed in accordance with and governed by the laws of the state of Maryland, unless it has otherwise specified in a separate agreement that the law of some other state shall govern.

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