Online Accounts
Baltimore County Federal Credit Union Facebook Baltimore County Federal Credit Union Twitter
HomeProducts ServicesOnline BankingE-Statements Faq

E-Statements Faq


Frequently Asked Questions about e-Statements

What is an e-Statement?

An e-Statement is an electronic version of your paper statement via our secure website. The statement looks just like the one you receive in the mail but instead of paper, your statement will be available inside QuickTeller Online to review and print.

Are e-Statements safe?

Absolutely! In fact, your e-Statement may even be safer than a paper copy because there is less chance of it being stolen or lost in the mail! e-Statements will never be emailed to you. Instead, they require your secure QuickTeller Online login.

Is there a fee to use e-Statements?

There is no fee for using e-Statements.

Why would I want an e-Statement?

When you sign up for e-Statements, you'll enjoy safety, timeliness and convenience.

  • e-Statements are more secure than paper statements, because you reduce the risks of your statements being lost or stolen in the mail.
  • You'll receive your statement faster — with no more waiting for the mail to arrive.
  • You'll eliminate the storage hassles of traditional paper statements. You can choose to print your statement or just save a copy on your PC.
  • You will continue to receive our Financial Beat newsletter and other important announcements in electronic form.

How do I enroll for e-Statements?

To enroll for e-Statements log into QuickTeller Online and follow the three steps below:

  1. Click on 'Self Service' from the top menu.
  2. Click on 'NEW e-Statements' under Additional Services.
  3. Select the member number for which you want e-Statements.
  4. You will be prompted to enter an email address where you would like your email notice to be delivered. Please note: It is recommended that you use a personal email address and not a work email.

If you can view multiple family member accounts within QuickTeller Online, you will need to enroll for each individually. Just select each account from the drop down box when prompted.

The e-Statements Service requires a new window to open in order to display the enrollment application and to access your statements. To continue with enrollment, your browser window must ALLOW pop-ups. If you have your pop-up blocker enabled, you must add https://www.netit.financial-net.com/bcefcu/ to your pop-up blocker's list of allowed sites.

Do I have to be a registered QuickTeller Online User to enroll for e-Statements?

Yes, for your security e-Statements are located inside QuickTeller Online. Click here to enroll for QuickTeller Online which is available to Credit Union checking account holders.

Can I sign up for e-Statements if I am the joint owner on an account?

Yes. If you are a joint owner on an account and can view the history in QuickTeller Online you can sign up for e-Statements for that account. Please note: If both account owners are registered QuickTeller Online users, both QuickTeller Online owners can access the e-Statement. However, only one owner will be notified via email when the e-Statement is ready.

I know my password and can login to QuickTeller Online but I still can not see the e-Statements site.

Make sure your pop-up Blocker is turned off for the e-Statements site or add https://www.netit.financial-net.com/bcefcu/ to your list of allowed sites.

How will I know when my e-Statement is ready?

Once signed up, you will receive an e-mail notifying you when your statement is ready. Simply log on to QuickTeller Online and click on the Self Service tab and select e-Statements tab.

To ensure receipt of your e-mail notice, make sure you keep your e-mail address current within E-Statements as well as the email address in QuickTeller Online. Your email address can be easily updated in the "Profile" section of e-Statements.

How long is an e-Statement available online?

e-Statements begin with the first month you are enrolled. One statement is produced for each month thereafter. After the seventh month, the oldest statement is automatically deleted, allowing you to review your last six months of statements online.

If you only receive quarterly statements you will only see a maximum of two statements. Each quarterly statement covers a 3 month period of time.

Once a member is enrolled for e-Statements, they will no longer receive a paper statement.

When are e-Statements produced?

By the 3rd business day of each month you will receive an e-mail from us notifying you that your e-Statement is ready. e-Statement users will be receiving their monthly statement approximately five days faster than paper statement members. Quarterly statements also enjoy this faster delivery time.

Can I save my e-Statement?

Yes. To save a copy of your electronic statement, click on the 'Printable Version' button while viewing your e-Statement. When your document is loaded, using your Browser, choose "File" then "Save As" then give a meaningful filename and specify where you want the document saved to on your computer or disk.

Who should I contact if I can't access my e-Statement?

If you cannot access your e-Statement or you forgot your QuickTeller Online password, you can contact our Member Service Department by email through QuickTeller Online or by calling 410-828-4730 or 800-234-4730 Monday - Friday between 8:00 AM to 5:00 PM & Saturdays 9 -12.

What if there is a problem with my account?

Our Member Service Representatives are available to answer any of your questions.

What if I change my mind and want to go back to paper statements?

If you wish to go back to paper statements all you have to do is click on the Profile Tab inside e-Statements. Then under the User Information page, click on the 'Initiate De-enrollment' link.

Before processing your de-enrollment, the system will prompt you to be sure you want to de-enroll.

Immediately upon de-enrollment, you will no longer have access to the system. However, if you should change your mind, a Member Service Representative may reactivate your e-Statement account and you may regain your online access.

FAQ revised 8/28/09

Close
E-NEWSLETTER SIGN UP
Keep informed on promotions, new services and events.

Error! Please try again later.
You are already signed up.
Note: At any time you can easily unsubscribe to this services
STAY CONNECTED
Thank you for signing up!
Please look for a confirmation email.